22/02/2012

- Reductions:  special rates for children (accompanied by their parents). The childrens prices are applicable for children from 4 to 12 years.  The children of less than 4 years which do not occupy of seat can travel free.  No reduction for children for arrangements in evening.  It is not recommended to take the children of less than 2 years to the excursions in mountain whose altitude is higher than 2000 meters.

- Animals are not accepted in the bus.

- Keytours S.A., guarantees the departure of the city tour whatever the number of participants.  For the excursions of the day a minimum of 8 people is required by excursion.

- By respect for non-smokers passengers, it is not possible to smoke in the bus.

- Payment:  Keytours accepts the payment by credit card without any overload

- Responsibility:  Keytours SA disclaims all liability for damages caused by delay, damage, loss, accident or irregularities which could be caused, either by the defect of the vehicles, or by the fault or negligence of any Company or anybody in charge of the transport of the traveller or responsible for the execution of arrangements for which the ticket was issued or for all other causes whatever they are.  Transport etc... is fixed with the laws of the country where the vehicles were provided.

The luggage, unless they were not ensured, are transported to the risks and dangers of the travellers throughout all excursion.  The small parcels, coats, covers, umbrellas, cameras and other hand luggage are transported under the whole responsibility of the traveller.  This one, moreover, is warned against the risk inherent in these objects when they are left in the vehicles during excursions.

Terms and Conditions of cancellation of excursion:

Excursions of short duration (lasted = a whole day or less) :

More than 6 days before the departure, 10% of the total price of the excursion.
Between 5 and 3 days before the departure, 50% of the total price of the excursion. 
Between 2 and 0 days before departure, 100% of the total price
(Exception: Montours)

Special Conditions:  MONTOURS

- the Japanese guide speaking is guaranteed only if the reservation is carried out at the latest a week before the day of the excursion.  Included:  Japanese speaking guide, cable car ride to the Aiguille du Midi, lunch, return by bus to Geneva.

- If the reservation reach us within a time lower than one week before the excursion, Japanese speaking guide is not guaranteed and no reduction could be granted.  We commit ourselves however making our possible for you provide one of our Japanese speaking guide.